FAQs

After ordering where do I track my order?

To track your order, you can visit our website. There you find the ‘Track Order’ tab. There you must enter your given Order Id and the email id that you used during checkout. After entering the information, press the “Track” button.

In which country is your office located?

Our office is located in United States.

Does your company offer custom sizing and tailoring?

Yes, our company offers customized jackets whether it is for sizing or tailoring.

Will you provide a tracking number after my order is shipped?

Yes, a tracking number will be provided after you confirm your order, and it is ready to ship.

What is your customer service phone number or email?

To contact our customer service, you can dial +1 (760) 491‑3012. You can also contact us via email i.e. sales@detroitjackets.com

What should I do to cancel my order after shipment?

To cancel your order after the shipment is already processed, you can inform us via email within 7 days.

Are your jackets true to the mentioned sizes?

Yes, our jackets are true to the sizes that are mentioned on our website.

Do you offer pre-order for upcoming styles?

No, right now, we do not offer pre orders for upcoming styles.

What are the materials that you used in your jackets?

The materials that we use to make our jackets are mainly Real Leather, Faux Leather, Parachute, Satin, Wool, and Polyester.

Do you ship internationally and what are the shipping carriers do you use?

Yes, we ship our jackets internationally. However, the shipping couriers that we use are FedEx, UPS and DHL.

Where should I contact if I received the wrong order?

To file your complaint you can reach us through email sales@detroitjackets.com or contact us at +1 (760) 491‑3012.

What are the payment methods that you accept?

We accept payments through different channels that are PayPal and Debit / Credit Card

How many days will it take to ship my order once it is placed?

To ship your order, free shipping will take 12 to 15 days (about 2 weeks) and with the express shipping it will take 6 to 9 days. If you will not receive your order at the mentioned time, then feel free to contact us from our customer service through sales@detroitjackets.com or contact us at +1 (760) 491‑3012.

Do you have any stores apart from online stores?

There are no stores that you can visit manually. We only work online, you can visit us at https://www.detroitjackets.com/

Are there any import duties if I'm ordering from another country?

Import duties will not be imposed whether you are ordering from another country as we send your order as a gift.

Can I get a sample before placing a bulk order?

Yes, if you are placing a bulk order, then our team will send you a sample jacket.

Is your website safe and secure for sharing my personal information?

Yes, our website is safe and secure to share your personal information. For further information, you can visit our website’s Privacy & Policy page.

Are there any size charts available to know what size to order?

There are size charts available where you can find the right jacket according to your right size.

Do you offer gift cards or vouchers?

Yes, we offer coupon vouchers mentioned on the checkout page.

Does your company offer returns and exchanges?

Yes, our company offers returns and exchanges. For more information visit our website ‘Return & Refund’ page.